(1) Memberships: All memberships are billed on a month-to-month basis and require a security deposit equal to one month’s membership fee at time of registration. Notice of cancellation is required by email firstname.lastname@example.org 30 days in advance (for example, if cancelling February 1st, written notice must be sent by January 1st). Day passes and punch cards are billed at the time of purchase and are non-refundable under any circumstances.
(2) Conference Room Reservations: We use LiquidSpace (www.liquidspace.com) to book reservations of our conference and meeting rooms and adhere to their refund policy. Non-members of Benjamin’s Desk are billed by LiquidSpace directly and are able to cancel their reservation for a full refund at least 24 hours before the reservation start time or within one hour of booking the reservation if before the reservation time starts. No refund is available if the reservation is cancelled after the start time.
For Benjamin’s Desk members, some allotment of hours for meeting room reservations are included in the cost of the membership and are not billed or refunded separately. If a member exceeds their conference room hours allotment, refunds for additional hours will be refunded only if cancelled 48 hours prior to reservation.
(3) Event Hosts: If you are using Benjamin’s Desk as the venue for your event, you may cancel your event for a full refund at least 72 hours in advance of your event date. The cancellation must be submitted by email email@example.com. If your cancellation is received within the 72 hours prior to your event date, then you will be refunded 50% of your event fees. No refunds or discounts are available once the event has begun.
(4) Event Tickets: If you have purchased a ticket for a Benjamin’s Desk hosted event, workshop or other program, you may cancel your participation at least 24 hours before the start of the event for a full refund of the ticket price. The cancellation must be submitted in writing to firstname.lastname@example.org. If you have purchased a ticket for an event that is held at Benjamin’s Desk, but is hosted by a separate party or organization, then you must contact that party directly regarding their refund policy. Benjamin’s Desk is not responsible for the payment or refund terms for outside organizations holding events within our workspace.